Terms & Conditions
Last updated: 27 September 2026
These Terms apply to the IVEBUILT website and to website services supplied by IVEBUILT.
Please read them before ordering a website or starting a monthly plan.
By proceeding with an IVEBUILT service, you agree to these Terms together with any written quotation, proposal or agreed specification relating to your website.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
About IVEBUILT
IVEBUILT designs, builds, hosts, maintains and supports websites and related online services.
Contact: hello@ivebuilt.com
Signed Customer Agreement
Before any work begins, each customer will receive an individual IVEBUILT Website Services Agreement. This document sets out the specific services, plan, payment arrangements and other terms that apply to their website.
The customer must digitally accept that agreement before development begins.
If there is any conflict between these website Terms and a customer’s signed Website Services Agreement, the signed Website Services Agreement takes precedence.
Services
Current standard monthly plans:
- Business Website — from £24.99 per month
- Sell Online — from £39.99 per month
There is no separate design fee, setup fee or build fee under these monthly plans.
Hosting, maintenance, normal updates and ongoing support applicable to the selected plan are included while the plan is active and payments are up to date.
The exact services included will be those agreed when the customer accepts their individual Website Services Agreement.
Domain Name
The customer’s chosen domain name is the only standard additional cost outside the monthly plan.
The domain belongs to the customer. IVEBUILT does not claim ownership of a domain merely because it assists with its purchase, registration, configuration or management.
Where IVEBUILT purchases or manages a domain on a customer’s behalf, the cost will be made clear and the domain will be treated as belonging to the customer.
Third-party registry and registrar charges may vary and are outside IVEBUILT’s control.
Third-Party Payment Fees
IVEBUILT does not take a commission or percentage from sales made through a customer’s website unless something different has been specifically agreed in writing.
Where a website accepts online payments, charges imposed by Stripe or another payment provider apply under that provider’s own terms. These are third-party charges and are not IVEBUILT charges.
Monthly Payments
Monthly payments are due on the agreed payment date.
If a payment is missed, the customer has 7 calendar days from the original due date to make the outstanding monthly payment in full.
If full payment is not received by the end of that 7-day period, the customer will be in breach of the payment terms.
IVEBUILT may then suspend hosting, maintenance, updates, support and/or operation of the website until the outstanding amount has been paid.
Persistent non-payment may result in termination of the service. Termination does not remove liability for amounts that became due before termination.
18-Month Ownership
There is no upfront build cost because the cost of designing and building the website forms part of the monthly service.
Once the customer has completed all 18 monthly payments in full, ownership of the completed customer-specific website transfers to the customer. The customer then owns their website outright.
Ownership transfer does not include third-party intellectual property. Licensed software, fonts, stock imagery, plugins, payment systems and other third-party services remain subject to their respective licences.
IVEBUILT also retains ownership of its pre-existing reusable code, tools, libraries, development methods and general-purpose components. The customer receives the rights necessary to operate and use the completed website.
Cancellation
Customers may cancel the monthly service at any time, subject to amounts already due and any applicable statutory rights.
There is no requirement to continue making future monthly payments after cancellation takes effect, unless something different has been specifically agreed in the signed Website Services Agreement.
Ownership of the website transfers only after all 18 monthly payments have been completed in full. If the service is cancelled before all 18 payments have been made, ownership of the IVEBUILT-built website does not transfer to the customer.
The customer’s domain name and any customer-owned material supplied to IVEBUILT remain the customer’s property.
After 18 Months
After all 18 monthly payments have been completed and all amounts due have been paid, the customer owns the completed website outright.
The customer may choose to continue using IVEBUILT for hosting, maintenance and support, or move the website to another suitable provider. Any continuing service and its price after the original plan ends will be agreed separately.
IVEBUILT will not deliberately prevent a customer who has satisfied the ownership conditions from migrating their website to another suitable provider.
Normal Updates
Reasonable normal updates are included while the monthly service is active and payments are up to date.
Examples include reasonable changes to:
- prices
- menus
- photographs
- opening hours
- contact details
- existing page content
- products
- services
Normal updates do not mean unlimited redesign or development work. Major redesigns, new systems, substantial new functionality or work materially outside the original scope of the website are not covered as standard support and may be separately discussed and quoted.
Customer Responsibilities
The customer is responsible for ensuring that material they supply to IVEBUILT may legally be used on their website. This includes photographs, logos, written content, trademarks, product information, menus, pricing, videos, customer reviews and other supplied material.
The customer confirms they own the material supplied or have the necessary permission to use it.
The customer is also responsible for checking and keeping accurate the business information on their website, including prices, opening hours, contact details, products, services and menus.
Ecommerce
Where IVEBUILT provides ecommerce or online ordering functionality, the customer remains responsible for their own products or services, prices, taxes, refunds, fulfilment, delivery arrangements and legal obligations to their customers.
IVEBUILT provides the website technology and does not become a party to transactions between the customer and their customers.
Hosting & Third-Party Services
IVEBUILT uses professional third-party infrastructure and takes reasonable care to keep customer websites available and functioning correctly.
No internet service can guarantee 100% uninterrupted availability. IVEBUILT is not responsible for outages or failures caused by circumstances outside its reasonable control, including hosting providers, domain registries, internet infrastructure, payment processors or other third-party services.
Where an issue is within IVEBUILT’s reasonable control, reasonable steps will be taken to investigate and resolve it.
Websites may also integrate with third-party services such as payment processors, analytics, mapping, email or social media platforms. Those services operate under their own terms and may change, restrict or discontinue their services independently of IVEBUILT.
No Guaranteed Results
IVEBUILT may build websites using recognised practices intended to support search engine visibility.
IVEBUILT does not guarantee any particular Google ranking, search engine position, visitor numbers, enquiries, sales, revenue, profit or other commercial results. Search engines, advertising platforms and customer behaviour are outside IVEBUILT’s control.
Intellectual Property
Customer-owned material supplied to IVEBUILT, such as photographs, logos and written content, remains the customer’s property.
Until the 18-month ownership conditions have been satisfied, IVEBUILT retains ownership of the website build, except for material already owned by the customer or third parties.
After all 18 monthly payments have been completed in full, ownership of the customer-specific completed website transfers to the customer as described above.
IVEBUILT retains ownership of its pre-existing intellectual property, reusable development tools, general-purpose components, techniques and know-how.
Third-party intellectual property, including licensed software, fonts, stock imagery, plugins and payment systems, remains subject to the licences and rights of its respective owners.
Portfolio
IVEBUILT may identify or display completed work as an example of its services, unless confidentiality has been agreed or the customer has asked for their project to remain private.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to that, IVEBUILT will not be responsible for indirect or consequential business losses arising from circumstances outside its reasonable control, including third-party platform failures, internet outages or loss of anticipated business.
Nothing in these Terms attempts to exclude responsibility for services that the law requires to be provided with reasonable care and skill, or any other liability that cannot lawfully be excluded.
Statutory Rights
Nothing in these Terms removes or restricts any statutory consumer rights or any other rights or liabilities that cannot lawfully be excluded or restricted.
Acceptable Use
When using the IVEBUILT website, you must not intentionally:
- interfere with the operation or security of the website
- attempt to gain unauthorised access to systems or infrastructure
- introduce malicious software or harmful code
- place unreasonable automated loads on the website
- copy or commercially exploit IVEBUILT website content without permission
- use the website for unlawful purposes
Privacy
Information about how personal information is handled is available on the IVEBUILT Privacy page.
Changes to These Terms
These Terms may be updated where reasonably necessary to reflect changes in services, technology, business practices or legal requirements.
Changes will not retrospectively remove contractual rights already acquired by a customer. The latest version will display its revision date.
Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory rights that apply to the customer based on their circumstances or location.